Privacy Policy – How Q78 Protects Your Data

1. Introduction

Welcome to Q78 — your trusted online gaming and sports betting platform in Pakistan. At Q78.bet, we genuinely care about how your personal information is handled. This Privacy Policy is written in plain language so you can understand, without any legal jargon getting in the way, exactly what data we collect, why we collect it, and how we keep it safe.

By accessing or using Q78 — whether through our website, mobile app, or any of our services — you agree to the terms described in this Privacy Policy. If you do not agree, we recommend discontinuing use of the platform and contacting us if you have concerns.

This policy applies to all users based in Pakistan and covers all interactions on Q78.bet, including Sports Betting, Live Casino, Slots, Fish Games, VIP Programme, and any other features we offer. Whether you are placing a bet on a T20 cricket match or enjoying a live casino table, the same privacy standards apply throughout.

2. Information We Collect

We only collect information that is genuinely needed to provide you with a smooth, secure, and personalised experience on Q78. Here is a breakdown of what we collect:

Account Registration Data

• Full name as it appears on your CNIC or official document
• Email address and mobile number (used for account verification and communication)
• Date of birth (to confirm you are 18 years or older)
• Username and password (passwords are stored in encrypted form)
• City and province of residence within Pakistan

Financial and Transaction Data

• Deposit and withdrawal records including amount, date, and method
• Payment method details such as JazzCash account number, Easypaisa wallet ID, Raast ID, or Bank Transfer reference
• Transaction history and PKR balance in your Q78 account wallet

Identity Verification (KYC)

• CNIC number and scanned copy for identity verification
• Selfie or live photo for facial matching where required
• Utility bill or proof of address in Pakistan

Technical and Device Data

• IP address, browser type, and operating system
• Device identifiers for our Q78 mobile app
• Pages visited, time spent, and features used on the platform
• Login timestamps and session data

Voluntary Communications

• Messages or queries submitted to our customer support team
• Feedback, survey responses, or bonus claim requests

3. How We Use Your Information

Every piece of data collected by Q78 serves a specific purpose. We do not collect data just to hold it. Here is how your information actually gets used:

• Account Management: Creating, verifying, and maintaining your Q78 account so you can log in, deposit, play, and withdraw without interruptions.
• Payment Processing: Facilitating deposits and withdrawals through JazzCash, Easypaisa, Raast, Bank Transfer, and cards — quickly and securely in PKR.
• Security and Fraud Prevention: Detecting suspicious login attempts, flagging unusual transaction patterns, and preventing account takeovers or fraudulent activity.
• Customer Support: Providing timely and accurate responses to your queries, complaints, or account issues.
• Personalisation: Suggesting games, promotions, or PSL betting markets that match your activity and preferences on the platform.
• Platform Improvement: Analysing aggregated usage data to improve performance, fix bugs, and develop new features for Pakistani users.
• Responsible Gaming: Monitoring usage patterns to identify signs of excessive play and, where appropriate, sending reminders or applying self-exclusion tools at your request.
• Communication: Sending important account notifications, promotional offers (if opted in), and service updates via SMS or email.

We never use your data for anything that is not directly related to operating or improving Q78 services for you.

4. Who We Share Your Data With

Q78 does not sell, rent, or trade your personal data to third parties. Period. However, to operate effectively, we work with a limited set of trusted service providers who may process some of your data on our behalf:

• Payment Partners: JazzCash, Easypaisa, Raast, and banking networks require transaction details to process your deposits and withdrawals.
• KYC and Identity Verification Providers: Third-party services that verify your CNIC and identity documents to keep the platform secure and prevent fraud.
• Cloud and Hosting Providers: Secure infrastructure partners that store encrypted platform data with strict access controls.
• Analytics Tools: Privacy-respecting tools that help us understand how users navigate Q78 so we can make the experience better. These tools receive anonymised or aggregated data only.
• Customer Support Software: Tools that help our support team manage and respond to your queries efficiently.

All third-party partners we work with are contractually required to handle your data strictly according to our instructions and in line with applicable data protection standards. They may not use your data for their own purposes.

In exceptional circumstances, we may disclose your information if legally required to do so — for example, in response to a court order or official government request in Pakistan. We will only provide the minimum information necessary in such cases.

5. Cookies and Tracking Technologies

Like most modern websites, Q78.bet uses cookies and similar tracking technologies to make your experience smoother and more personalised. Here is what you need to know:

What are cookies? Cookies are small text files saved to your browser or device when you visit a website. They help the site remember things like your login session or language preferences.

Types of cookies we use:

• Essential Cookies: Required for the platform to function — keeping you logged in, maintaining your session, and securing your account during a visit.
• Functional Cookies: Remember your preferences such as preferred language, deposit method, or favourite game category.
• Analytics Cookies: Help us understand which pages and features are most used, so we can prioritise improvements. Data collected is aggregated and does not identify you individually.
• Marketing Cookies: Used to show relevant promotions or cricket betting offers that match your interests. These are only active if you have opted in to marketing communications.

You can manage or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of your Q78 account, including login and payment features.

6. How We Protect Your Data

Security is not an afterthought at Q78 — it is built into every layer of the platform. We use a combination of technical and organisational measures to keep your personal data safe at all times:

• SSL/TLS Encryption: All data transmitted between your browser or app and our servers is encrypted using industry-standard TLS protocols. The padlock icon in your browser confirms this.
• Password Hashing: Your password is never stored in plain text. We use strong one-way hashing so even our internal team cannot read it.
• Two-Factor Authentication (2FA): We offer optional 2FA via SMS or authenticator app for an extra layer of account security.
• Secure Payment Processing: All PKR transactions through JazzCash, Easypaisa, Raast, and bank transfers are processed over encrypted and tokenised payment channels.
• Access Controls: Only authorised Q78 staff members with a legitimate need can access your account data. All access is logged and audited.
• Regular Security Reviews: Our technical team conducts periodic security audits and vulnerability testing to identify and patch any weaknesses before they can be exploited.

While we take every reasonable precaution, no online platform can guarantee 100% security. We encourage you to also play your part — use a strong, unique password for your Q78 account, never share your login credentials, and log out from shared devices.

7. Your Rights Over Your Data

You have meaningful control over your personal information on Q78. Here are the rights you can exercise at any time by contacting our support team:

• Right to Access: You can request a copy of all personal data Q78 holds about you, including your transaction history and account details.
• Right to Correction: If any of your personal details are incorrect or outdated — such as a wrong mobile number or city — you can request us to update them.
• Right to Deletion: You can request deletion of your account and associated personal data. Note that we may need to retain certain transaction records for a defined period for security and compliance purposes.
• Right to Restrict Processing: In certain situations, you can ask us to limit how we process your data while a query or complaint is being resolved.
• Right to Withdraw Consent: Where data processing is based on your consent — such as marketing emails — you can withdraw that consent at any time via your account settings or by contacting us.
• Right to Data Portability: You can request your account data in a structured, readable format if you wish to take it elsewhere.

To exercise any of these rights, simply reach out to our privacy team at [email protected]. We aim to respond to all data requests within 15 working days.

8. How Long We Keep Your Data

We keep your personal data only for as long as is genuinely necessary. Here is how long different types of data are typically retained:

• Active Account Data: Retained for as long as your account remains active on Q78.
• Transaction and Financial Records: Retained for a minimum of 5 years after the last transaction to support financial integrity and audit requirements.
• KYC Documents: Retained for a minimum of 5 years after account closure, in line with standard compliance practices.
• Customer Support Records: Retained for up to 3 years to help resolve any future disputes or follow-up queries.
• Marketing Data: Deleted promptly after you withdraw your consent to receive marketing communications.
• Inactive Accounts: If your account has had no activity for 24 consecutive months, we may contact you before archiving or deleting the account data.

After the applicable retention period, your data is securely deleted or anonymised so it can no longer be linked back to you.

9. Children and Minors

Q78 is strictly an adult platform. Our services — including Sports Betting, Live Casino, Slots, Fish Games, and all other gaming features — are intended solely for users who are 18 years of age or older.

We do not knowingly collect personal data from anyone under 18. During registration, we require users to confirm their date of birth, and KYC verification is used to validate this. If we become aware that a minor has registered or provided personal data, we will immediately suspend the account and delete all associated data.

If you are a parent or guardian and believe your child may have created an account on Q78, please contact us immediately at [email protected] so we can investigate and take appropriate action without delay.

10. Updates to This Policy

Q78 may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable standards. When we make significant changes, we will notify you through one or more of the following methods:

• An in-app notification or banner on the Q78 platform
• An email to the address registered on your account
• An SMS to your registered Pakistan mobile number

The "Last Updated" date at the top of this page will always reflect when the most recent revision was made. We encourage you to review this policy periodically so you stay informed about how we are protecting your data. Continued use of Q78 after any changes are published will be considered acceptance of the updated policy.

11. Contact Our Privacy Team

If you have any questions, concerns, or requests related to this Privacy Policy or the way Q78 handles your personal data, our dedicated privacy team is here to help. We aim to respond to all privacy-related enquiries within 15 working days.