All Topics
Account
Deposits
Withdrawals
Betting
Casino & Games
VIP & Bonuses
App
Responsible Gaming
Welcome to the Q78 FAQ page. Whether you are brand new to the platform or a regular player looking for a quick answer, this page covers the questions our Pakistani members ask most often. We have organised everything by topic so you can jump straight to what you need — or just scroll through at your own pace.
Q78 is an online betting and gaming platform built specifically with Pakistani players in mind. From PSL cricket odds to Live Casino tables and Fish Games, everything runs in PKR with support for JazzCash, Easypaisa, Raast, and Bank Transfer. If you cannot find the answer you are looking for below, our 24/7 live support team is available directly on the platform once you are logged in.
Account — Registration & Login
Head to the Register page and fill in your full name, a valid Pakistani mobile number, and an email address. Set a secure password, verify your mobile number via OTP, and your account is active immediately. The whole process takes under two minutes and is completely free. You can start depositing and betting as soon as registration is complete.
You must be at least 18 years old to register and use Q78. Age is confirmed during the KYC verification process. Any account found to belong to someone under 18 will be immediately suspended and any deposits returned. Please do not attempt to register if you are under the legal age limit.
On the Login page, click the "Forgot your password?" link. Enter the mobile number linked to your account and you will receive a one-time PIN. Use that PIN to reset your password. Make sure you have access to the S
IM card registered to that number. If you no longer have access to that number, contact live support directly on the platform.
No. Q78 strictly allows one account per person. Duplicate accounts are identified during verification and will be closed. If you accidentally created a second account, contact live support immediately so they can merge your history or remove the duplicate before any action is taken against your main account.
After registering, go to your account settings and upload a clear photo of a valid Pakistani ID — CNIC is the preferred document. You may also be asked for a selfie or a utility bill for address verification. KYC is required before your first withdrawal. Most verifications are completed within 24 hours. Having your documents ready speeds the process up significantly.
Deposits & Payments
Q78 supports all major Pakistani payment channels including JazzCash, Easypaisa, Raast, direct Bank Transfer, debit/credit cards, and mobile wallets. All transactions are processed in PKR. Simply go to the Deposit section in your account dashboard, select your preferred method, and follow the on-screen steps. Most deposits are credited within seconds.
The minimum deposit at Q78 is kept low to be accessible for all players in Pakistan. Exact limits vary slightly by payment method but are clearly shown on the deposit screen before you confirm. There is no maximum cap on how much you can deposit, though large deposits may require additional verification for security.
In most cases this resolves within a few minutes — a brief delay can happen during peak banking hours or network congestion. If your balance has still not updated after 15 minutes, take a screenshot of the JazzCash/Easypaisa transaction confirmation and contact live support through the platform. Include the transaction ID and the exact amount so the team can trace and credit it quickly.
Q78 does not charge any platform-side fees on deposits. Your full PKR amount is credited to your account balance. However, your bank or mobile wallet provider (e.g., JazzCash or Easypaisa) may apply their own standard transaction charges, which are outside Q78's control. Check with your payment provider if you are unsure.
Withdrawals
Log in to your account and go to the Withdraw section. Select the method — JazzCash, Easypaisa, Raast, or Bank Transfer — enter the amount and confirm. Withdrawals are typically processed to the same method you used for your deposit. Your KYC must be verified before the first withdrawal can be processed.
Most withdrawals to JazzCash and Easypaisa are processed within a few hours. Bank transfers can take 1–3 business days depending on your bank. Raast transfers are generally faster given the instant payment infrastructure. Processing times may be slightly longer during weekends or Pakistani public holidays.
Common reasons include incomplete KYC, an active bonus wagering requirement that has not yet been met, or a security check triggered by unusual account activity. Your withdrawal status is shown in the account dashboard. If it has been on hold for more than 24 hours without explanation, contact live support with your withdrawal reference number.
Sports Betting & Cricket
Yes — cricket is the centrepiece of Q78's sports betting offering. You will find full pre-match and live in-play markets for Pakistan Super League (PSL) matches, T20 internationals, Test series involving Pakistan, and all major ICC tournaments. Markets include match winner, top batsman, total runs, over/under, and many more. Visit the Betting page to see current markets.
Alongside cricket, Q78 covers Football (including international fixtures and major leagues), Esports titles like PUBG Mobile and Dota 2, Tennis, Basketball, and more. The sports catalogue is updated regularly. If a specific sport or league is not currently listed, you can suggest it to the support team.
In-play betting lets you place wagers while a match is already in progress. Odds shift dynamically based on what is happening in the game. For cricket, this means you can bet on the next wicket, next over total, or match winner mid-innings as the match unfolds. It is available on most featured PSL and T20 games. Go to the Bet section to view active in-play markets.
In most cases bets are final once confirmed. Q78 does not offer a standard bet cancellation feature. However, where a Cash Out option is available on a specific market, you can use it to settle your bet early — either to lock in a partial win or limit a potential loss. Cash Out availability depends on the market and match situation.
Casino & Games
Q78's casino section includes Live Casino tables with real dealers — Baccarat, Roulette, Teen Patti, and Blackjack — as well as a large library of Slots, Crash games, and Fish Games. All tables run in PKR. The Live Casino streams are available around the clock in HD. Visit the Platform page for a full overview, or go directly to Fish Games for that specific section.
All slot and RNG-based games on Q78 use certified random number generators to ensure fair outcomes that cannot be predicted or manipulated. Live Casino games are run by professional studios with real dealers, using physical equipment (cards, roulette wheels) visible on camera. The results are entirely determined by the live physical process, not software.
Fish Games are arcade-style shooting games where you aim and fire at fish swimming across the screen — each fish has a PKR value, and you win that amount when you catch it. They are fast-paced, visually engaging, and popular among Pakistani players who enjoy something different from traditional casino games. Find them on the Fish Games page.
VIP Programme & Bonuses
Every bet you place at Q78 — whether on sports, Live Casino, or Fish Games — earns you VIP points. As your points accumulate, you move up through VIP tiers. Higher tiers unlock better cashback rates, exclusive reload bonuses, faster withdrawal processing, and dedicated account management. You can track your current tier and points balance from your account dashboard. Learn more on the VIP page.
Q78 runs welcome bonuses for new registrations, reload bonuses for existing players, and seasonal promotions tied to major cricket events like PSL. Bonus terms — including wagering requirements and expiry dates — are clearly shown on each offer. Always read the specific terms before opting in to any bonus so you know exactly what is required to convert bonus funds to withdrawable PKR.
A wagering requirement (also called a rollover) means you need to bet a certain multiple of the bonus amount before it becomes withdrawable. For example, a 10x wagering requirement on a PKR 500 bonus means you need to place PKR 5,000 in total bets using that bonus before the funds are cleared for withdrawal. Not all games contribute equally — sports bets and some casino games may count at different rates. Check each bonus's specific terms.
Q78 Mobile App
Yes. The Q78 app is available for both Android and iOS and is designed specifically for Pakistani mobile networks, keeping data usage low without sacrificing speed or quality. You can bet on cricket, play Live Casino, access Fish Games, and manage your account all from the app. Visit the App page for download instructions.
Absolutely. Your Q78 account works seamlessly across the app and the website. Your balance, bet history, bonuses, and VIP points are all synchronised in real time. You can start a bet on the website and check it on the app — everything stays in sync automatically.
Responsible Gaming
Q78 provides several self-management tools including deposit limits (daily, weekly, monthly), session time reminders, and a self-exclusion option for players who want to take a break. These can be set or adjusted from your account settings at any time. We strongly encourage all players to set a clear budget before each session and stick to it. Visit the Responsible Gaming page for full details.
You can request a temporary cooling-off period or a longer self-exclusion directly from your account settings. Alternatively, contact live support and ask them to apply a restriction. During self-exclusion your account is frozen — you cannot log in, deposit, or place bets. When the exclusion period ends, you must actively choose to reactivate your account rather than being automatically re-enabled.
If you feel that gaming is negatively affecting your finances, relationships, or mental wellbeing, please stop and seek support. Speak to someone you trust, or reach out to a mental health professional in your area. Q78's Responsible Gaming page also lists practical self-assessment questions and guidance to help you evaluate your habits honestly. Remember: gaming should always be entertainment, not a way to earn income or solve financial problems.
Why Pakistani Players Choose Q78
From cricket betting to Live Casino, here is what makes Q78 the go-to platform for players across Pakistan.
PSL & Cricket First
Full markets on every PSL, T20, and international cricket match. Live in-play odds update ball by ball so you never miss a betting opportunity.
PKR Payments Made Easy
Deposit and withdraw in PKR using JazzCash, Easypaisa, Raast, or Bank Transfer. No currency conversion, no hidden charges, no waiting around.
Live Casino 24/7
Real dealers, HD streams, and PKR-denominated tables for Baccarat, Roulette, Teen Patti, and Blackjack — available any time of day or night.
VIP Rewards That Grow
Every single bet earns you VIP points. As your tier rises you unlock cashback, exclusive bonuses, and faster withdrawals — loyalty that pays back.
Secure & Encrypted
SSL encryption on every page, two-step login verification, and a dedicated fraud team keep your account and PKR balance protected around the clock.
Support That Actually Helps
Live chat agents available 24/7 — including during late-night PSL fixtures. Most account and payment issues are resolved in under five minutes.
Ready to Join Q78?
Registration is free and takes under two minutes. Join hundreds of thousands of Pakistani players already betting on cricket, PSL, and Live Casino at Q78 — all in PKR.
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